Conflict Resolution

This online course will provide an Introduction to Conflict Resolution in the workplace. The course is made to give learners an Introduction to what the definition of conflict is and the types conflict. Also this online training will go through what causes conflict, the stages of conflict and how to deal  with and minimise conflict within the workplace.

Course Outline

• What is Conflict?
• Types of Conflict
• Causes of Conflict
• Stages of Conflict
• Dealing with Conflict
• How to minimise conflict
• Summary